Returns & Refunds Policy

At Lusso Tan, we want you to love your purchase. If something isn't quite right, we're here to help.

Changed Your Mind?

If you've purchased from our website, you can cancel your order within 14 calendar days of receiving your goods, without giving a reason, subject to the exceptions below.

To request a return, email mail@lussotan.com within this period, quoting your order number. We will provide return instructions and a Returns Authorisation (RA) number to help us process your return efficiently.

Once you've notified us of your cancellation, you have a further 14 calendar days to send your goods back.

Tanning, Skincare & Hygiene Products

For hygiene and safety reasons, sealed products that are not suitable for return due to health protection or hygiene reasons cannot be returned under the change-of-mind cancellation right once their seal has been broken after delivery.

This may apply to certain Lusso Tan tanning and skincare products.

We ask that returned items are handled carefully and, wherever possible, returned in their original packaging.

Where products have been handled beyond what is reasonably necessary to inspect them, a deduction may be made for any resulting reduction in value, where permitted by law.

These conditions do not affect your rights if an item is faulty, damaged or incorrectly supplied.

Sale & Promotional Items

Products purchased during a sale or promotion are covered by the same statutory consumer rights as full-price products.

Faulty, Damaged or Incorrect Items

If your order arrives damaged, faulty or incorrect, please contact mail@lussotan.com with your order number, a description of the issue and photographs where helpful.

We will review the issue and arrange an appropriate remedy in accordance with your statutory consumer rights.

Where goods are faulty or incorrectly supplied, Lusso Tan will cover reasonable return costs where required by law.

Return Postage

For change-of-mind returns, customers are responsible for the direct cost of returning the goods unless we have agreed otherwise.

We recommend using a tracked postal or courier service and retaining proof of postage.

Refunds

Once we receive your return, or receive satisfactory evidence that it has been sent back, we will process any refund due within the applicable statutory period, normally no later than 14 days.

Refunds will be issued to your original payment method unless otherwise agreed.

Where required by law, we will also refund the original standard delivery charge. Additional charges for premium delivery options are generally non-refundable.

Returns Address

Lusso Tan
43 Church View
Holywood
BT18 9DP
Northern Ireland

Email: mail@lussotan.com

Please contact us before returning your order so we can provide the appropriate return instructions.

Your Statutory Rights

This policy applies to consumer purchases made through Lusso Tan's online store, including orders delivered to Northern Ireland, Great Britain and the Republic of Ireland.

Nothing in this policy limits or excludes your statutory consumer rights under applicable law.